Client Care

No one cares about your success as much as we do!

Once you have ordered your software Digital Canal will send you a link to download your software. You will also receive a call from a Product Specialist within 24 hours simply to see if they can be of any assistance regarding installation and/or getting running on your new software.

This pro-active service has no cost to you; we just want to be sure you are off to a good start and know how to get help if you should need any. We can do this because we have a direct relationship with you and your business. We strive to be a profit generating silent business partner.

If you ever need assistance you can contact us at (800) 449-5033 or

Client Centered Philosophy

Truly partner with Digital Canal. Over nearly 2 decades we have found that our most productive clients are those that take advantage of our VIP Subscription program. Coincidence? We don’t think so.

  • Toll-free and unlimited technical support directly from the developers and product managers with decades of real world experience. This technical assistance is performed either over the telephone or via the Internet. If you prefer to use the Internet then our team can take control of your computer to SHOW you what to do and/or how to do it.
  • Proactive product upgrades and enhancements are provided for VIP Subscription members. You will always have the most recent profit making tools at your disposal.

VIP Subscription

Technical support is not glamorous but we’re convinced it makes the difference. That’s why we take pride in our after sale client support. In fact, 92% of our clients rate our support as very good or excellent. We don’t push support onto dealers because it’s impossible for a dealer to provide you with the level of support you receive directly from the actual developers of the software.

Premium Support

This level of support is available for clients that would prefer to purchase upgrades on their own timeline instead of automatically receiving them. Toll-free and unlimited support is provided but upgrades are purchased separately. It’s the same great team helping you when you call but no proactive upgrades are provided. Upgrades are purchased on a release-by-release basis with this plan, which makes them pricier, but it may be an option that fits your needs.

SolidBuilder Training

Each client’s needs are unique and not everybody learns the same way. Therefore, we offer multiple ways in which you can receive direct training from the developers.

And remember every new client receives the entire video training series with their purchase. These are very valuable and our clients say they like them because they SHOW you how to perform the functions.

In the event you wish to undertake further training or One-On-One training, the following options are available:

  • Custom Training (in our location or yours)
  • Online Custom Training

A trained professional with real world experience teaches these hands-on classes. In fact, 94% of our attendees rate our training as “excellent”! The instructor remains available to you the entire time. We also limit the attendance in these classes further ensuring you receive the attention you need.

Plan Drafting Services

Feast or famine? Match demand to supply.

Doesn’t it seem as if it’s always “feast or famine”? Either you are swamped with plan design work and can’t meet deadlines OR you have employees sitting around waiting for the next project.

Reduce your costs.

By outsourcing your plans to us, you reduce your costs. When you’re swamped, we’re there when you need us and if business is slow, you’re not paying us to sit around.

Tough to find good people?

You bet it is – that’s why outsourcing is so popular. Sick days? Employee turnover? Vacations? Not an issue with Digital Canal’s Plan Services.

Focus on what you do best.

Let us do your plans and you can focus on what you do best. Most builders we know would rather be on the jobsite – anywhere but stuck in an office over a drafting board.

Add profitable revenue.

Are you, or your clients, paying up to 8% of the project fee to someone else? Now you can keep this money for yourself without adding employees or burning the midnight oil. What will I receive for 55¢ per square foot?

√ 3D Model Cover sheet

√ Your Title Block

√ 4 Elevations

√ Dimensioned floor plan

√ Foundation plan

√ Birdseye roof view

√ Cross section

Are there additional options I can receive?

√ Lumber lists

√ Mirrored plans

√ Roof framing plans

√ Site plan

Request Enhancements

We want to hear from you!

We understand no one knows your business like you! As a result, we know the next ‘great feature’ may be something you’ve already been thinking about. Use the form below to send us your ideas (AND COMPLAINTS) — we can put those ideas to work for you!

The difference between SolidBuilder Design Software and our BidBuilder Estimating Software is all about what you are required to perform for your prospect …

If you are creating the design and blueprints, then SolidBuilder Design Software will create a takeoff from your design as you design it.

BidBuilder estimating software is used when you are NOT designing. BidBuilder is used when you are asked to bid a project based on blue prints / plan drawings.

Our Estimating Software (BidBuilder) provides the ability to digitally perform a takeoff (point and click on the plan) and create a professional estimate straight from a set of plans. To see how our Estimating Software works and view Reports, Proposals and more sample output click Continue below.