No one cares about your success as much as we do!
Once you have ordered your software Digital Canal will send you a link to download your software. You will also receive a call from a Product Specialist within 24 hours simply to see if they can be of any assistance regarding installation and/or getting running on your new software.
This pro-active service has no cost to you; we just want to be sure you are off to a good start and know how to get help if you should need any. We can do this because we have a direct relationship with you and your business. We strive to be a profit generating silent business partner.
If you ever need assistance you can contact us at (800) 449-5033 or firstname.lastname@example.org.
Client Centered Philosophy
Truly partner with Digital Canal. Over nearly 2 decades we have found that our most productive clients are those that take advantage of our VIP Subscription program. Coincidence? We don’t think so.
Toll-free and unlimited technical support directly from the developers and product managers with decades of real world experience. This technical assistance is performed either over the telephone or via the Internet. If you prefer to use the Internet then our team can take control of your computer to SHOW you what to do and/or how to do it.
Proactive product upgrades and enhancements are provided for VIP Subscription members. You will always have the most recent profit making tools at your disposal.
Technical support is not glamorous but we’re convinced it makes the difference. That’s why we take pride in our after sale client support. In fact, 92% of our clients rate our support as very good or excellent. We don’t push support onto dealers because it’s impossible for a dealer to provide you with the level of support you receive directly from the actual developers of the software.