Client CareNo one cares about your success as much as we do! Once you have ordered your software Digital Canal will ship it or you may download it. You will receive a call from a Product Specialist 1 day after your software arrives, or is downloaded, simply to see if they can be of any help to you in installing or setting up the software. This proactive service has no cost to you; we just want to make sure you are off to a good start. We can do this because we have a direct relationship with you and your business!
If you ever need assistance you can contact us at (800) 449-5033 or firstname.lastname@example.org.
Client Centered Philosophy
Technical support is not glamorous but we’re convinced it makes the difference. That’s why we take pride in our after sale client support. In fact, 92% of our clients rate our support as very good or excellent. We don’t push support onto dealers because it’s impossible for a dealer to provide you with the level of support you receive directly from the actual developers of the software.
Truly partner with Digital Canal. During the past 15 years we have found that our most productive clients are those that take advantage of our VIP Subscription program. Coincidence? We don’t think so.
This level of support is available for clients that would prefer to purchase upgrades on their own timeline instead of automatically receiving them. Toll-free and unlimited support is provided but upgrades are purchased separately. It’s the same great team helping you when you call but no proactive upgrades are provided. Upgrades are purchased on a release-by-release basis with this plan, which makes them pricier, but it may be an option that fits your needs.